Santo Domingo has steadily positioned itself as one of the most relevant nearshore outsourcing hubs in the Caribbean.
With strong English and Spanish talent, time zone alignment with North America, and a service-oriented workforce, the Dominican Republic has become a serious alternative to both onshore and offshore CX delivery models.
Today, companies can find everything from global enterprise call centers to boutique and highly specialized BPO providers, depending on their size, industry, and operational maturity.
Below is a curated list of call center and BPO companies operating in Santo Domingo, representing different outsourcing models: enterprise-scale providers, mid-sized operators, and niche specialists.
This list is not ranked by “best overall.” The right partner depends on your business goals, volume, compliance requirements, and desired level of customization.
1) ISC – Intelligent Solutions & Consulting
ISC is a nearshore consulting and outsourcing partner based in Santo Domingo, focused on building structured, ISC is a nearshore consulting and outsourcing company based in Santo Domingo, operating as a full-scope CX and BPO provider for companies that require structured and scalable customer operations.
ISC competes within the Dominican Republic’s BPO market, but operates under a different delivery philosophy than traditional high-volume call centers. Its model integrates customer support delivery with CX operations design, process ownership, and continuous performance improvement.
Rather than focusing primarily on headcount or transactional output, ISC is built to support long-term operational maturity, aligning teams, workflows, and performance metrics with each client’s business goals, growth stage, and customer expectations.
Key strengths
- Nearshore customer support delivery (voice and digital, English & Spanish)
- CX operations design and documentation
- Flexible team structures and custom workflows
- Clear performance visibility through KPIs and reporting
- Strong cultural and time zone alignment with North America
Best for:
Companies looking for a nearshore partner that goes beyond basic call center execution and supports structured, scalable CX operations.
Enterprise & Global CX Providers
These providers are best suited for large volumes, standardized workflows, and enterprise contracts.
2) Teleperformance
Teleperformance is a multinational leader in customer experience outsourcing, with large-scale operations in Santo Domingo supporting multiple industries and channels.
Best for:
Enterprise-level programs requiring very high volume and global delivery.
3) Alorica
Alorica operates high-volume, multi-service contact centers and is known for structured operations and strong employee programs.
Best for:
Mass-market customer service and standardized support environments.
4) Concentrix
Concentrix delivers customer experience, sales, and technology-enabled support for global brands, combining CX operations with digital and analytics capabilities.
Best for:
Omnichannel CX and enterprise sales support.
Mid-Sized & Premium Nearshore Providers
These companies typically offer more flexibility than enterprise giants while still supporting scale.
5) Acquire BPO
Acquire Intelligence (Formely Acquire BPO) operates premium customer service programs and maintains a presence in Acrópolis, Santo Domingo.
Best for:
High-touch CX programs with controlled growth.
6) Advensus
Advensus runs multiple centers with thousands of workstations, offering bilingual support and scalable operations.
Best for:
Companies needing scale without full enterprise complexity.
7) Horatio (Hire Horatio)
Horatio is a next-generation CX provider focused on technology companies, startups, and fast-growing platforms, with a strong operational presence in Santo Domingo.
Best for:
SaaS, tech-enabled businesses, and modern CX stacks.
8) OutPLEX
OutPLEX operates a contact center model with a strong emphasis on digital and omnichannel customer engagement.
Best for:
Chat, email, social media, and blended support operations.
Specialized & Niche Providers
These providers focus on specific industries or service types.
9) CCD Health
CCD Health specializes in healthcare customer support and patient experience services.
Best for:
Healthcare providers and patient-facing operations.
10) TrueShore
TrueShore is a healthcare-focused BPO provider based in Arroyo Hondo, Santo Domingo.
Best for:
Healthcare organizations requiring industry-specific processes.
11) NS Outsourcing
NS Outsourcing provides customer service and sales outsourcing services across multiple channels.
13) Data Vimenca
Data Vimenca focuses strongly on back-office processing and large-scale support operations.
14) ERC Global DR
ERC Global DR provides customer experience services with a strong local footprint.
15) Vixicom
Vixicom operates as a call center with a focus on outbound sales and commercial campaigns.
How to choose the right call center or BPO partner
When evaluating call center and BPO providers in Santo Domingo, companies should look beyond headcount or hourly rates and focus on operational maturity and long-term fit.
Key factors to consider include:
- Operational model: Is the provider focused only on agents, or on end-to-end CX operations?
- Flexibility: Can the team scale up or down without rigid contracts or enterprise friction?
- Process ownership: Who designs, documents, and optimizes workflows?
- Visibility & control: Access to KPIs, reporting, and performance insights.
- Industry alignment: Experience with your specific business model and customer expectations.
Many traditional call centers excel at volume, while others specialize in narrow verticals. The strongest partners combine delivery, structure, and adaptability under one operational framework.
Santo Domingo offers one of the most diverse nearshore BPO ecosystems in the Caribbean, ranging from global enterprise providers to niche and specialized operators. Each model serves a purpose, depending on a company’s size, complexity, and growth stage.
However, as customer experience becomes more closely tied to revenue, retention, and brand perception, many companies are moving away from purely transactional outsourcing models. The trend is shifting toward partners that can deliver support while also owning process design, performance optimization, and operational scalability.
Choosing the right BPO partner is no longer just about answering calls; it is about building a customer operation that can grow, adapt, and perform consistently over time.
Why ISC stands out
Most call centers in Santo Domingo excel in one primary dimension: volume, specialization, or cost efficiency. Some are built for massive scale, others for narrow verticals, and many operate under rigid delivery frameworks.
ISC takes a different approach.
Instead of separating delivery from strategy, ISC operates under a fully integrated nearshore model where customer support execution, process design, and performance optimization are managed as a single operational system.
This means clients do not need to coordinate between:
- A call center for agents
- A separate team for process design
- Another layer for reporting and optimization
ISC assumes ownership of the entire CX operation, from day-to-day execution to continuous improvement, ensuring consistency, visibility, and scalability as the business evolves.
What makes this model more complete
- End-to-end CX ownership: delivery, workflows, KPIs, and optimization under one partner
- Operational flexibility: teams and processes scale with business needs, not contract rigidity
- Real performance visibility: decision-ready data, not just activity reports
- Business alignment: operations built around client goals, not generic call center templates
For companies evaluating multiple BPO providers in Santo Domingo, ISC represents a more comprehensive and future-ready option, especially for organizations that view customer experience as a strategic function rather than a cost center.
Looking for a nearshore partner that covers it all?
If you are comparing call centers and BPO providers in Santo Domingo and want a partner that delivers support, structure, and scalability under one model, ISC offers one of the most comprehensive nearshore solutions in the market. Contact us.